Payment FAQs

Payment FAQs

Payment
How can I pay?

Credit/Debit Cards - We accept all major credit and debit cards - Bank transfer

Invoice - please contact client.care@ark-group.com to pay by invoice 

When should I pay for the conference?

Payment must be received prior to the event. 

If the booking is made 31+ days away from event full and cleared payment is due 30 days from invoice date.

If booking is made 30 days or less from event full and cleared payment is due immediately.

Our credit control team follow up on all outstanding amounts as they become due.

Once your booking has been received you are liable for all outstanding payments for your delegate place, therefore non-attendance at an event still incurs the fees owed.

When will I receive confirmation that I am registered?​

You will receive a confirmation via email within 24 hours of receipt of your registration.

What company name will appear on my bank or credit card statement?​

Wilmington Plc

What details will be captured during my transaction?​

  • Transaction Reference Number
  • Transaction Date
  • Transaction Amount
  • Bank Card Summary. Full bank card details are NOT stored.
  • VAT Rate and VAT Amount Paid
  • Post Code

Who is your Payment Gateway provider?​

What are your contact details for payments or if I have any further questions?​

Customer service 
T: +44 (0)20 7324 2365
E: client.care@ark-group.com 

What is the cost of attending the conference?

Prices can be found on the pricing page. Please register your interest and a member of the team will get back to you.

What does the conference fee include?

Your registration fee includes attendance at the event, access to all sessions and access to sponsors/exhibitors and refreshments. 

At the Conference
When will I receive my conference material?

This will be distributed on the morning of the conference.

Are all presentations available on the web?

Presentations will be available to attendees online within 7 days of the event taking place. The distribution of presentation materials is subject to the speakers' permission.

Are the meals included?

Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting.

Special Needs

If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.

Cancellation: Delegate Substitutions And Cancellations
What is the substitution/cancellation policy?

If you are unable to attend the Event we welcome substitute delegates attending in your place at no extra charge provided that you notify us by email to: client.care@ark-group.com with the name and job title of both the registered delegate and the replacement delegate.

If the delegate cancels after the booking has been accepted, the delegate will be liable to the following cancellation charges:

Cancellations notified over 45 days prior to the event will not incur a cancellation fee.

In the event of a cancellation being between 45 and 30 days prior to the event, a 20% cancellation fee will be charged.

For cancellations received less than 30 days prior to the event, the full delegate rate must be paid and no refunds will be available. 

Please note, payment details as above apply to both the original and substitute delegate. Cancellations must be via email to client.care@ark-group.com.

Upon receipt of a timely written cancellation notice, Wilmington PLC will refund 50% of the full amount of your payment. No refunds will be issued for cancellations received less than 60 days prior to the event start date, including cancellations due to weather or other causes beyond the Registrant's control.

If for any reason Wilmington PLC decides to cancel this event, Wilmington PLC accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors, speakers and guests. Substitute delegates are always welcome at no extra charge. For security reasons, all substitutions must be made in writing to Wilmington Publishing & Information Ltd and Smee & Ford Ltd

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